FAQs


  • Can I use my own suitcases or bags for storage and shipping?

    Yes. However, they must be labelled as described here.

  • Can I use my own cardboard boxes for storage?

    No. Our storage and shipping boxes are of excellent quality and provided free of charge and we only accept these boxes on our storage services.

  • Can I use my own cardboard boxes for shipping?

    Yes. However, our shipping boxes are of excellent quality and so we recommend them over other boxes. If you prefer to use your own storage or shipping boxes please add them to your booking from the add items dropdown. Bookings including boxes provided by customers are not insured. We only accept brand new heavy duty double-walled boxes. Please note that the boxes supplied by Direct Global Trading, StorePak, Argos, and most self-storage companies are not suitable for our service.

  • Can I store and ship furniture, bikes and other bulky items?

    No.

    At this time, we only accept items that fit into suitcases or our boxes. We are planning to extend our service to bikes, guitars, TVs etc in the near future. Furniture will always be a no-no, unless you can fit it into a suitcase or one of our boxes!


  • Where do you store my belongings?

    At highly secure, fully insured, climate controlled storage facilities at a growing number of locations in the UK.


  • How do you transport my belongings?

    Using a combination of our own fleet of vehicles and various partners.


  • What about storage and shipping insurance?

    It's included in the price

    Insurance cover of up to £100 per box is included in the price and covers your boxes during transit and storage.


  • What can I store and ship with you?

    Pretty much anything non-liquid, non-edible, non-biodegradable, and safe, as long as it fits into a box.

    Our how to pack guide is essential reading.


  • What is your minimum/maxmimum storage period?

    Our minimum storage period is 2 weeks. We have no maximum storage period.


  • Can I use different pick-up and drop-off addresses for storage?

    Yes.

    Just specify the addresses when arranging collections and returns online.



Secured by AlphaSSL
Student Storage Aberdeen Student Storage Aberystwyth Student Storage Bangor Student Storage Bath Student Storage Belfast Student Storage Birmingham Student Storage Bradford Student Storage Brighton Student Storage Bristol Student Storage Cambridge Student Storage Canterbury Student Storage Cardiff Student Storage Carlisle Student Storage Carmarthen Student Storage Chelmsford Student Storage Chester Student Storage Chichester Student Storage Coleraine Student Storage Coventry Student Storage Derby Student Storage Derry / Londonderry Student Storage Dundee Student Storage Durham Student Storage Eastbourne Student Storage Edinburgh Student Storage Exeter Student Storage Glasgow Student Storage Gloucester Student Storage Hatfield Student Storage Huddersfield Student Storage Hull Student Storage Ipswich Student Storage Jordanstown Student Storage Kingston upon Thames Student Storage Lampeter Student Storage Lancaster Student Storage Leeds Student Storage Leicester Student Storage Lincoln Student Storage Liverpool Student Storage London Student Storage Loughborough Student Storage Luton Student Storage Manchester Student Storage Middlesbrough Student Storage Milton Keynes Student Storage Newcastle upon Tyne Student Storage Newport Student Storage Northampton Student Storage Norwich Student Storage Nottingham Student Storage Oxford Student Storage Paisley Student Storage Perth Student Storage Plymouth Student Storage Portsmouth Student Storage Preston Student Storage Reading Student Storage Sheffield Student Storage Southampton Student Storage St Andrews Student Storage Stirling Student Storage Stoke-on-Trent Student Storage Sunderland Student Storage Swansea Student Storage Wolverhampton Student Storage Worcester Student Storage Wrexham Student Storage York

Copyright 2012 - 2025 - all rights reserved

Moving Service: Step-by-Step Guide

Step 1: Request a Quote

Helpful Tips:

If you also need short-term storage, select the Storage option and benefit from a free UK move after storage. We can also return your stored items to another country.

Step 2: Reserve Your Move

Helpful Tips:

Need packing boxes from us? Just let us know where and when you’d like them delivered.

Uncertain how many boxes you'll require? It’s best to overestimate slightly — there’s no moving charge for boxes we don’t end up moving.

Please note that unused boxes are non-returnable.

Note: At student accommodation, deliveries can only be made to staffed reception areas.

Steps 3–4: Confirm Your Details & Arrange Collection

Helpful Tips:

Only proceed once everything is packed and labelled.

Double-check and confirm:

  • Number of packed items
  • Preferred collection date
  • Full collection address

Note: At student halls, collections are also only from staffed receptions.

Step 5: Download Your Labels & Get Ready

Helpful Tips:

You’ll find your shipping labels in your account — download and print them when ready.

If it's an international move you'll also need customs forms, you’ll find those in your booking too.

Collection windows may vary depending on your location.

Step 6: Monitor Your Shipment

Helpful Tips:

Use the tracking link we send to keep an eye on your shipment’s progress so you don't miss your delivery.

Don't forget...

You can Save $40 on Boxes

Our boxes are FREE, so most people save around $40 before their service even starts!

You can get a Free Move after Storage

We offer FREE domestic moves after storage, so you can relocate after your storage at no extra cost!

You can Relocate Internationally

Not sure you're staying in the country after storage? We can relocate your stuff anywhere in the world after storage.

Share Page