Got questions about our service? No worries. Here are some of the most common questions we receive from our customers which currently include our COVID-19 packing service. Please have a look for the information you require and if you still have questions, just get in touch! You can get in touch through the Contact Us page or the phone number/email address at the bottom of the site. Thanks!
There are items in the kitchen and other areas that are not mine, how do I inform you of this?
If you have items in a communal area, lets us know when placing your order in the 'comments section' we'll call you via live video chat on the day of packing and you can show us what's yours.
I have a suitcase or luggage in my room, will you use this for packing
Where possible we will use your luggage/suitcase to pack your belongings, only if we think it's safe to do so.
Which universities do you serve?
We cater for students of any and all universities across the entire UK. We specialise in the major cities such as London, Cambridge and Manchester, but we also work with students from universities such as Aberystwyth, Cardiff, Keele, Edinburgh and more. We can deliver your boxes and collect your things from anywhere in the country.
How long has the Student Storage Company been around?
We have been looking after people's things for over 20 years now! We started as a family business based here in the UK and have always taken pride in providing a personal and friendly service. There are now a large number of other companies providing storage for students but we are one of the originals and still provide that personal touch. You can contact us any time and best of all - we are real people on the other end of the line!
Are my possessions insured?
Each of the boxes you trust to us are covered by £50 liability insurance, regardless of how many you use. You also have the option to purchase additional insurance if you require.
What if I'm not sure when I finish for the summer?
If you aren't sure of the exact date you want us to collect your things, don't stress! You can rearrange the date as many times as you like - so long as you tell us the date, (once you know it!) we'll be there to grab your gear.
What if I'm not sure of my return date?
No problem! You can keep it flexible and your options open. You can rearrange your delivery date as many times as necessary - just keep us informed and we'll work around you!
I don't know for sure where I will be living next year?
Not a problem. Arranging your accommodation for next year can be hard work and sometimes last minute. Having your things returned to the right place though is one thing you don't need to worry about - just let us know when you know where you'll be and we'll see you there!
What if I decide last minute to go traveling or take a year out?
We understand that student life is dynamic, exciting and often impulsive! If you decide you want to go traveling for a year or to go walk the Great Wall of China, swim with dolphins or climb a mountain then good for you - why not! We can still collect your things and even store them while you are away or of course, we can deliver them back to an alternative address, such as a family address while you are off on your adventures!
What if I need my things back sooner than the date I booked?
As we know, plans change and that's fine by us! If you need your things back sooner than you originally booked, just let us know and we will rearrange your delivery. Simple as that. You may well also be eligible for a refund on some of the storage depending on the exact dates.
Do I have to pay anything up front?
Yes, we do charge 50% of your quote at the time of booking.
Do I have to use your boxes?
We send out our own packing boxes to all customers because they are sturdy and solid and also of uniform sizes which makes it easier to manage and provide you with the best service. We ask that all items are packed into our boxes otherwise we cannot accurately account for the number required or the sizes, etc.
All my clothes are packed in a suitcase - do I need to put them in a box?
No, not at all. If you have clothes packed in a suitcase, that's absolutely fine. We can collect suitcases but we do ask that they are no more than 30kg in weight.
Where will my things be stored?
We store people's valued possessions in one of our modern, secure, cosy and dry facilities across the UK. We have access to these facilities every day of the year which is why we can be totally flexible in collecting and delivering your things whenever you need us to.